Kindly read this privacy policy before browsing this website of Proximate Solar or using any of their services.

Through the policy, you are entering into a legally binding agreement with the company. You acknowledge that you have both read and agree to the terms mentioned in this Privacy Policy. Anyone who does not accept the terms mentioned in this policy will be prohibited from using the website and its services.

Clause 1. Introduction

Proximate Solar specifically states that this Privacy Policy supersedes any other agreements between you and Proximate Solar. If there is any conflict between this document and other agreements, this policy will take priority over all others.

Clause 2. Personal Data

2.1 We understand that our customers trust us with personal data, and we uphold the highest standards when handling this information. This includes strict adherence to the definition provided in the Protection of Personal Information Act 4 of 2013 and the principles for electronically collecting personal information outlined there. Our systems are designed to ensure the accuracy and confidentiality of any Personal Information in our possession.

2.2 Knowing that security is a significant concern for our users, we have created a clear set of guidelines outlining our commitment to protect any Personal Information acquired. We understand the importance of safeguarding your information while maintaining a balance between allowing you access to services that require certain information from us and meeting your expectation for privacy.

2.3 We strive to provide an added layer of protection and take all reasonable steps against unauthorized access or disclosure of your Personal Information. When registering an account with Proximate Solar, you may be asked for specific personal details like your Name, Address, Email, Phone Number, Company / CC/Business Name, ID Number. , and Company/CC/Business Registration Number, etc.

2.4 When using Proximate Solar services and products, customers will only be asked for certain types of personal information to which they have consented.

2.5 All payment and financial information is safely stored on DPO SA’s servers, certified and approved by South African acquiring banks. Security policies and certificates can be found on their website for an extra layer of security.

2.6 Proximate Solar is committed to protecting your sensitive information. As such, we will not use or disclose this type of data without your specific consent or in situations where it is allowed by law.

2.7 You may choose to give us explicit permission to utilize your personal information for a variety of purposes, including
● 2.7.1 offering the services provided by us;
● 2.7.2 informing you about website modifications
● 2.7.3 providing marketing-related services from ourselves and third parties
● 2.7.4 responding to your queries and requests
● 2.7.5 fostering a solid relationship with our customers.
● 2.7.6 to monitor and analyse market norms, practices, and trends and to detect any changes in these areas, We maintain data profiles of customer markets in proper aggregated form, ensuring that no user’s identity is revealed or compromised at any time.

2.8 Proximate Solar has established rigorous security protocols to ensure your information remains private and confidential. Our technical and organizational processes are consistently updated with the latest security measures to secure your data from manipulation, mishandling, or wreckage. We also have procedures to prevent unauthorized persons from accessing your Personal Information.

2.9 Your personal information is stored separately and apart from your card details which are securely entered into our site. We continuously strive to stay up-to-date with legal and technological developments so that we can continually review our security measures and make improvements over time. If we need to store your personal information on a central database located in a country where laws protecting the security of this type of data are not in place, we will take steps to safeguard it.

2.10 All information collected from us will only be stored for as long as is necessary for the purpose outlined in our Terms and conditions or as required by applicable legislation.

2.11 We strive to maintain user privacy by only allowing access to all personal data on a need-to-know basis and by requiring all employees, representatives, and consultants to be bound by appropriate levels of confidentiality.

2.12 We reserve the right to monitor or examine any materials or information submitted to us for publication on the site; however, it is ultimately the user’s responsibility for all content they disclose.

2.13 At Proximate Solar, providing our users with the best service by constantly reviewing our systems and data to guarantee an optimum user experience. Additionally, for legal and safety reasons, we do not accept any users or representatives under 18 years of age or who do not have the necessary capacity to agree to our Privacy Policy.

2.14 We pledge never to sell, share, or rent your Personal Information with any third party without your express consent. All emails sent by Proximate Solar will be related to our services or their promotion in some way.

Clause 3. Basic Information

3.1 Proximate Solar ensures your privacy. Even if you are not registering for an account on our website, we may still collect basic information about your visit. This would include things like the IP address you visited from, your ISP (Internet Service Provider), the type of browser and operating system you are using, and the length of time you stayed on our site.
We may also collect anonymous demographic data such as age and location. However, this aggregated data cannot be used to directly identify you unless combined with other personal information you provide us. We value your privacy, so we ensure that all collected data is secure and anonymous.

Clause 4. Cookies

4.1 Proximate Solar uses cookies and pixels when it comes to marketing. Cookies are small bits of information stored on a computer or smartphone via a web browser. Meanwhile, pixels act more like a tracking system on web pages, collecting data regarding the page’s use. To ensure users are adequately informed of the type of data contained in this way,

4.2 Proximate Solar has outlined two types of cookies we use on their website.

4.2.1 Session cookies are an essential tool for websites to keep track of user information and optimize their service. They are temporary cookies that only last as long as you are on the website or if you go idle on the site for a certain period, after which they expire. Without such cookies, websites would not function since they would not have any data to process to provide visitors with tailored experiences. Additionally, these session cookies do not reveal any personal info about users, guaranteeing their security.

4.2.2 Permanent cookies are another tool for users to customize their internet surfing experience. This type of cookie saves a unique code onto your device. However, no Personal Information is stored, allowing the website to remember your preferences and activities to provide enhanced content. Permanent cookies can be seen by looking in the cookies directory of your browser, although they are not required to use Proximate Solar’s website and can be disabled if desired. Nonetheless, these helpful additions could significantly improve how you interact with the web.

4.3 Pixels are an integral part of modern marketing, especially regarding websites. They enable Google, Facebook, and other third-party services to provide targeted advertisements on the website based on the user’s engagement with said ads.

This is all possible through sharing information about the usage of the website. In this regard, pixels play a considerable role in helping to re-target and present more relevant ads for users. Beyond that, they can also provide essential insights from the engagements with said ads.

Clause 5. Third-Party Terms

5.1 When accessing Proximate Solar’s services via the website, you must be aware that you may be subject to third-party terms and conditions when selecting links to our websites. We provide link access to social media platforms, payment gateways, appointment scheduling, and live chat tools for the convenience of our customers; however, these third-party sources are not under their control or responsibility.

5.2 Proximate Solar provides helpful hyperlinks to third-party websites, but the accuracy and correctness of content outside our control are not guaranteed. We urge readers to confirm the validity of any information they find without relying solely on external links.

5.3 We do not monitor or review any third-party content; users should be warned that opinions expressed on such sites may not be shared or endorsed by us. We cannot be held liable for any material found in these locations. Additionally, we strongly advise all visitors to exercise caution when navigating other websites and be aware that we are not responsible for their privacy practices or content.

5.4 Proximate Solar urges users to be especially wary of websites they do not recognize or trust. At the same time, they take stringent measures to protect your data. They cannot accept responsibility for any harm or damage caused due to the mishandling (or even malicious handling) of your personal information at third-party sites.

Clause 6. ECT Act

6.1 The ECT Act also states that Proximate Solar will validly got information once it has responded – essentially confirming you have been heard. While this helps create an extra layer of protection and security around your data messages, it is still vital that we all take individual responsibility as well.

6.2 All data messages sent from Proximate Solar to a user are assumed to be received by the user as per section 23(b) of the Electronic Communications and Transactions Act.

6.3 Users understand that electronic signs, encryption, and verification credentials are unnecessary for efficient exchange with Proximate Solar. Digital communication is reliable, secure, and valid between both parties.

6.4 Address for service of legal documents: Unit 75-Ground Floor, Block 7A Northgate Office Park

6.5 Contact Number: +2710 065 1895

6.6 Website: www.proximatesolar.co.za.

6.7 Email address: info@proximatesolar.co.za.