Ordering online is quite an easy process. All you have to do is,
1: Find the product.
2: Add it to the cart.
3: Checkout
You can contact us with a manual order if you have some issues.
Payment Methods
We offer Customers multiple payment options, such as
● Credit or
● Debit card payments or
● Instalments via their Mobicred credentials.
● PayFast
All payments are processed through our secure gateway.
Using Mobicred for installments is also an easy and convenient way to manage your installment payments, and customers should visit www.mobicred.co.za to sign up and get more information.
Customers should also note that by ensuring that their payments have been successfully cleared, their orders will be confirmed. Refunds are not accepted on delivery for your safety and ours, so please choose one of our payment methods to complete your transactions safely.
How do I get my order?
When purchasing from Proximate Solar, customers can be assured of an accurate and secure delivery tailored to their needs.
Proximate Solar Delivery Policy
Clause 1. Introduction
All orders are shipped according to the Proximate Solar Delivery Policy, which forms part of the agreement at purchase. The Delivery Policy outlines 1-5 working days for delivery, depending on the customer’s address.
Clause 2. Delivery Procedure
2.1 After a customer place the order, the specified shipping address and the delivery option cannot be changed unless approved by us.
2.2 For convenience, customers will then receive a tracking code to keep track of their order as it is shipped.
2.3 All deliveries are handled between 9 am and 5 pm on weekdays. This ensures that customers can receive their orders promptly without having to worry about waiting for them too long.
2.4 When ordering products, it’s important to remember that the customer is ultimately responsible for the successful receiving of their order.
2.5 In most cases, this clause means someone needs to be present at the address when a delivery is made. Please do so to ensure that the courier will keep the products, and a second attempt will be made at an additional cost. Ensuring someone can receive your order upon its arrival and staying up-to-date on any changes or delays to its delivery process is essential for averting costly mistakes.
2.6 Receiving orders requires special attention. The person supplied with the products must sign a delivery note or take a necessary photograph/scan to confirm that the order has been delivered.
2.7 It is essential for this individual to check what exactly was delivered against the delivery note provided. This ensures that all products are accounted for and intact before signing the document and acknowledging the order as complete.
2.8 Customers cannot make any claims regarding incomplete/missing orders once their contract has been agreed upon.
Clause 3. Delivery Areas
3.1. We offer shipping throughout South Africa.
3.2. Our customers must provide their physical address for shipment and contact details before their purchase is completed so that our delivery team can ensure their package quickly reaches its desired destination.
Clause 4. Delivery Fees
4.1 Our shipping rates average R300 per item for local (Gauteng) deliveries and R650 per item for regional (other South African provinces) deliveries, depending on the particular item
Clause 5. Delivery Methods
5.1 We will choose our courier company without customer interference.
Clause 6. Delivery Time Frame
6.1 International orders go through different processing, but local orders are delivered based on two standards.
6.2 Digital goods such as e-books and albums will be instantaneously available once payment is confirmed. Physical goods such as apparel or artwork will be sent and arrive to the customer within five working days or less. This dependable delivery system reduces communication difficulties and ensures customers receive their products efficiently, keeping both our buyers satisfied.
Clause 7. Collection
7.1 To provide our customers with the best possible experience, we offer a ‘collection’ service for our goods, meaning they can be picked up at a predetermined time and place. Once the customer has been notified that the goods are ready, they may arrange collection. Of course, no delivery fees will be applicable in such instances as all costs associated with transport have been removed.
Clause 8. Disclaimer
8.1 When you shop at our website, we strive to accurately reflect the goods you’ve purchased and any applicable charges. If there are errors, we will do everything in our power to rectify the situation with a refund. Unfortunately, we cannot guarantee delivery within a specific timeframe as delays can arise outside our control – and we must make that clear from the beginning.
8.2 We take all reasonable steps to ensure everything runs smoothly; however, these minor aspects outside our control should be considered.